hello all
I have recently been hired as a security guard by a contract security company.I will be working mostly malls. I was hoping somebody could offer advice specificly to dealing with difficult individuals , I am looking a lot towards conflict resolution techniques any good sites for this (I am presently reading verbal judo) ? and people that have had a bit to much to drink (on events like new years eve and the likes) my rules of engagement are engage only if engaged or if someone under your protection is in serius danger, stay with in the use of force, so if possible I would rather not use come along techniques (possibly as a last resort call police and then tell them to leave the premises or be arrested for trespassing, assuming management wants them gone) any feed back would be appreciated...OH also LEO what are some of the things security guards can do to improve relationships with Law enforcement officers ?
thank you
Ben Wallace